Travelling (from Canada) in area for baseball and low oil warning light came on in my car. After reading the review of local garages online, I knew I did not want to go anywhere I had read about. Asked the front desk of hotel for a recommendation and they sent me here.
1. I went to them with an extended warranty.
8. I have met rude people in business, and real life but not like the people in this store, so I will not go again to this store, and respectively will not recommend this repair shop at all.
Note on the my review reply 06/28-2017:
3. They charge me very high Number around 400$ In return for doing the comprehensive diagnostic.
They were courteous, kind, and efficient. My car was fixed in an hour, they gave me a lift back and forth to hotel, and price was right. Fantastic experience from beginning to end.
BEST EXPERIENCE! These people are awesome! If you are in area and you car needs attention, this is the place to go.
Randall was the BEST sales representative a car dealership could have. He was very attentive and knowledgeable and a pleasure to do business with. 2
2. I asked them to diagnose my car comprehensively.
Con job with the lifetime warranty. Had to jump through hoops to get them to make repairs when first bought car. You go to a bigger dealership to buy a car thats ready to go without problems.
Keith did great at finding me the car that fit my description of what I was looking for. He also had great service that made my experience pleasant. The floor manager did a great job at getting the best deal possible on the car and got me well above blue book value for my trade in. I would definitely recommend these guys!
6. You can see that they tried to fool me but they could not. Finally, I have paid 150$ out of 400$. This is because they knew that I have discovered that they were lying to me.
2-I am not talking about my warranty. Why you did not reply about charging me 400$ then make a discount about 300$. You know why , because you know that you overcharged me and I figured that out. you tried fraud me but you couldn't.
5. I have talked with the service cashier, and I said: “How come you charge me this 400$ while you did not do figured those obvious problems which mean that you did not do Comprehensive Diagnostic.” He said, “I will make you a discount.‼‼‼‼‼‼‼‼‼‼!”
Well, I will make it easier for you to understand my case as follow:
7. I wanted to meet the manager of the store to explain everything to him. Maybe he does not know what they are doing behind the scene. Unfortunately, he was rude to me and uncooperative at all.
3-If I am not happy with my warranty I wont need you advice I will take my decision alone.
1-No one asked me to leave at all. Why you are saying that I was asked to leave. I am really shocked !!!!!!!!
4. It was OK for me if they checked my car and figured out all problems. Unfortunately, they fooled me and said, “We charge you 400$ because we have done a comprehensive diagnostic to your vehicle.” But they did not do a full diagnostic at all. They cost me 300$ for nothing. I knew that they made a primary diagnosis by asking them about some obvious problems that I experienced in my car. The problem was straightforward to find out those obvious problems.
I wish to have the zero-star option. I will not hesitate to give them zero stars. Unfortunately, that I need to give them at least one star to show my case up on google reviews but keep in mind that this star I gave them they don’t even deserve. You might be asking why?
4-The only thing that it make me sick is how your store worker wanted to steal 300$ from me unjustly.
Kingdom Kia is a US Car Dealer based in Rolla, Missouri. Kingdom Kia is located at 2600 N Bishop Ave, Rolla, MO 65401, USA.
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